Customer:
Any user or inquirer of our services. It could and often includes PVCC or MCCD employees.

Customer Service:
Serving our customers well, which includes but is not limited to-
Demonstrating courtesy and respect.
Recognizing and respecting emotions, abilities, and cultures.
Providing guidance to better understand and navigate our college culture successfully.
Striving to be sure all processes, practices and procedures support and further organizational identity, mission, goals and core values of PVCC.

E&OL = Employee & Organizational Learning
see Employee & Organizational Learning Team

EOLT = Employee & Organizational Learning Team

Employee & Organizational Learning Team:
A collaborative catalyst for the improvement of student learning, success and achievement through the personal and professional growth of all employees, work units and functional areas within our institution. E&Ol Goals include:
• Develop a college climate that encourages and rewards innovation and risk-taking.
• Encourage collaboration within and among employee groups, disciplines, work units, and functional areas.
• Provide opportunities to explore methods of improved teaching and learning and customer service.
• Provide opportunities for continuous faculty, staff and administrative learning and personal and professional improvement.

ILP = Individual Learning Plan

Individual Learning Plan:
A formal tool available via a PVCC web site to provide PVCC employees with resources in planning a custom-designed learning plan based on employee established goals that incorporates but is not limited to campus and district learning opportunities.

QSC = Quality Service Culture

Quality Service Culture
PVCC has defined this important foundational concept to mean that PVCC strives to provide consistent, quality, customer service to all of our customers by all of our employees. PVCC has established service values which include caring, connecting, learning, supporting, and efficiency.

Last updated: 2003.06.21
Paradise Valley Community College- URL-http://www.pvc.maricopa.edu/~ilp/ term.htm
© 2002 Maricopa County Community College District. All Rights Reserved. 
Click here for Questions or Comments.