Resumes / Cover Letters
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Career Services offers Resume Reviews on a walk-in basis and by appointment. Walk-in Reviews are available Mon-Thu 8AM-4PM and Fri 8AM-3PM. Appointments for Reviews can be made by coming in to Career Services in the KSC building or by calling 602.787.7073. For all Resume Reviews, bring an electronic draft of your resume on a flash drive, in MS Word / Plain Text / Rich Text format (no MS Works). It is recommended that you bring one job description that includes the minimum and desired qualifications for a job for which you are interested in applying. Resume Materials
![]() Writing a Winning Resume A Resume is...
What are Employers looking for in a Resume?1. Overall appearance and writing quality. Resume Tips
The Steps to Writing a Resume
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Online Resumes(Scannable, searchable, uploadable) Microsoft Word and other word processing software are formatted in HTML and cannot be read by most human resources web-based programs. The result is a loss of formatting and special characters (bullets, apostrophes, etc.) which are displayed as weird characters. HINT: Don’t be concerned about the loss of special characters when using a plain text resume because employers are interested in the content of your resume and are accustomed to viewing resumes in this format. Saving Your Resume as a Plain Text FileHow To:
Online ResumeCheyenne Thorpe OBJECTIVE Help Desk Specialist Posting 45678 KEY WORD SEARCH Microsoft Certified System Engineer, MSCE, A+ Certified, Windows NT, SQL, hardware maintenance, network technician, help desk, support desk, site documentation. HIGHLIGHTS OF QUALIFICATIONS Able to work as a member of the team to satisfy customers under tight time constraints. Successful sales experience. Regularly met or exceeded sales quota. Strong customer service background includes the ability to build and maintain positive customer relations, resolves customer complaints, and to anticipate customer needs. Experienced in a call center environment. Bilingual in English and Spanish: reading, writing, and speaking. RELATED WORK HISTORY Network Technician ABC Contractor, Mesa, Arizona 03/2006 – Present Was responsible for network installations, troubleshooting and providing related help desk support. Trained end-users in the use of NT workstation and Windows 95. Customer Service XYZ Company, Boulder, Colorado 05/2001 – 03/2006 Worked with customers in a call station environment to solve basic problems over the phone. Able to describe technical information to non-technical end-users. Sales Associate Bob’s Books, Boulder, Colorado 06/1999 – 05/2001 Sold books and accessories for small, privately owned bookstore. Set up in-house displays that quickly boosted sales by 15%. Demonstrated strong phone skills and customer service by expediting customer concerns professionally. EDUCATION AAS, Microsoft Networking Technology Program RELATED ACCOMPLISMENTS Dean’s Honor Roll |
Action Words Categorized by Skill Area
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Creative |
inspected |
Management & |
Technical |
Communication |
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authored |
interpreted |
assembled |
addressed |
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conceived |
interviewed |
administered |
built |
arbitrated |
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created |
investigated |
analyzed |
calculated |
arranged |
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designed |
monitored |
assigned |
computed |
authored |
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developed |
operated |
attained |
designed |
convinced |
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devised |
organized |
authorized |
engineered |
corresponded |
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directed |
prepared |
chaired |
operated |
developed |
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enhanced |
processed |
consolidated |
overhauled |
directed |
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formulated |
purchased |
contracted |
programmed |
drafted |
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illustrated |
recorded |
controlled |
remodeled |
edited |
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improved |
retrieved |
coordinated |
repaired |
enlisted |
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initiated |
reviewed |
delegated |
solved |
formulated |
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introduced |
screened |
developed |
upgraded |
influenced |
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invented |
summarized |
directed |
financial |
interpreted |
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launched |
surveyed |
evaluated |
allocated |
interviewed |
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marketed |
systematized |
enacted |
analyzed |
lectured |
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originated |
tabulated |
established |
appraised |
moderated |
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planned |
validated |
exceeded |
audited |
negotiated |
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prepared |
verified |
expanded |
balanced |
participated |
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proposed |
Human |
headed |
budgeted |
persuaded |
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set up |
improved |
calculated |
presented |
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structured |
advised |
incorporated |
computed |
presided |
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wrote |
assessed |
increased |
forecasted |
promoted |
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Clerical and |
assisted |
initiated |
managed |
publicized |
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clarified |
instituted |
marketed |
recruited |
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arranged |
coached |
investigated |
planned |
represented |
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automated |
collaborated |
launched |
projected |
sold |
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budgeted |
consulted |
led |
tabulated |
spoke |
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catalogued |
counseled |
maintained |
Teaching |
translated |
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classified |
diagnosed |
managed |
advised |
Success Words |
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collected |
educated |
negotiated |
clarified |
accomplished |
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compared |
employed |
organized |
coached |
awarded |
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compiled |
grouped |
oversaw |
communicated |
corrected |
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completed |
guided |
performed |
encouraged |
diverted |
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critiqued |
handled |
prioritized |
evaluated |
eliminated |
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decreased |
hired |
produced |
explained |
generated |
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diagnosed |
integrated |
proposed |
guided |
masterminded |
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dispatched |
mediated |
recommended |
influenced |
pioneered |
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distributed |
monitored |
reduced |
informed |
rectified |
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evaluated |
motivated |
repositioned |
instructed |
single-handedly |
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examined |
negotiated |
retained |
interpreted |
strengthened |
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executed |
recruited |
reviewed |
lectured |
surpassed |
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generated |
represented |
scheduled |
persuaded |
turned around |
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identified |
sponsored |
sorted |
stimulated |
was promoted to |
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implemented |
strengthened |
supervised |
trained |
was responsible for |
Career Services Resume Rubric

Chronological Resume Example - pdf
Functional Resume Example - pdf
Incoming Teacher Resume Example - pdf
Student - No Work Experience Resume Example - pdf
Student With Experience Resume Example - pdf
Technical Resume Example - pdf
Chronological Resume Template - MS Word doc (Right click, Save Target As)
Functional Resume Template - MS Word doc (Right click, Save Target As)





