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Microsoft Desktop Support Technology - CCL

Major: 5473
Effective Term: 2015 Spring Final Term: Current
Award: CCL
Total Credits: 16-20

The Certificate of Completion (CCL) in Microsoft Desktop Support Technology program is designed to provide training for entry-level computer maintenance and help-desk positions. Students will develop the skills to troubleshoot desktop environments running on the Microsoft Windows operating system. Courses in the program also help to prepare for the Microsoft Certified IT Professional: Enterprise Desktop Support Technician 7 (MCITP) examinations, 70-680 and 70-685.

Program Notes:

Students must earn a grade of "C" or better in all courses within the program.

++ indicates any module/suffixed courses.

Admission Criteria: None
Program Prerequisites
In lieu of the courses listed below, students with experience in the information technology field may meet these program prerequisite requirements with the permission of the Instructor.
CIS121ABMicrosoft Command Line Operations (1) OR
CIS121AHMicrosoft PowerShell/Command Line Operations (3) OR
Permission of Instructor or Program Director 0-3
Required Courses
CIS102Interpersonal and Customer Service Skills for IT Professionals 1
CIS105Survey of Computer Information Systems 3
BPC170Computer Maintenance: A+ Exam Prep Level I 3
CIS190Introduction to Local Area Networks (3) OR
CNT140AAIntroduction to Networks (4) OR
MST140Microsoft Networking Essentials (3) 3-4
MST141Enterprise Desktop Support Technician 3
MST150++Any Microsoft Windows Operating System (any module) 3

Program Competencies

  1. Develop skills for effective responses to a variety of customer interactions. (CIS102)
  2. Use word processing, spreadsheet, and database software to become familiar with end-user applications. (CIS105)
  3. Install, customize, and troubleshoot problems with various hardware/software configurations. (BPC170)
  4. Analyze network topologies, IP addressing, and basic network design. (CIS190, CNT140AA, MST140)
  5. Troubleshoot guidelines and tools to support users. (MST141)
  6. Troubleshoot desktop operating systems. (MST141)
  7. Implement and configure administrative tools. (MST150++)
  8. Install and configure Microsoft Windows desktop operating system. (MST150++)

Additional information is available at MCCCD's Center for Curriculum and Transfer Articulation.

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change.

Please refer to the Official MCCCD CCTA website for official programs information.

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