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Terms and Conditions

The Aid Offer 
To receive financial aid you must be pursuing an eligible degree or certificate program and posses a high school diploma or GED. Receipt of this aid indicates your permission for this office to release information relative to you, including grades and/ or transcripts to the donor of any scholarship you may receive or agencies from which you may request financial support, such as the Division of Vocational Rehabilitation, etc. Funds, where appropriate, will be applied directly to your tuition, fees, books and other college charges. Federal financial aid may only be received from one institution for the same period of enrollment. You must fulfill all of the student responsibilities in accordance with federal and state law as well as institutional policy to receive this financial aid.

Aid Disbursement Procedures 
All aid disbursements are handled through the Fiscal (Cashier's) office. You may be required to provide identification to receive you financial aid check(s). You must be enrolled in the minimum required hours as stated on your award letter in order to receive the financial aid offered. Enrollment in classes with late starting dates may delay the distribution of financial monies. Should your award include a loan, you have an obligation to repay. You must attend an entrance interview prior to receiving funds and exit interview before leaving school. Loans have multiple disbursements and first time borrowers have a 30 day delayed disbursement. Generally, funds, except for Federal Work Study, will be credited directly to your account. Federal Work Study earnings are paid every two weeks for hours worked.

Changes in Status Reported 
Additional assistance received from any source since filling your financial aid application must be reported to the Financial Aid Office. Additional assistance could include, but is not limited to, outside donor scholarships and awards. Failure to report such assistance is cause for withholding or canceling part or all of your financial aid award. Any changes in employment, state residency for tuition and fees purposes, name, address, marital status, or course load should also be reported to the Financial Aid Office.

Revision and cancellation of Aid 
Revisions may be made to your award as a result of changes in your eligibility, academic status, or failure to comply with federal or state laws and regulations and/ or college policies. In addition, your financial aid award is subject to revision should the annual federal or state allocation of funds be reduced below anticipated funding levels, or should limitation be placed upon funds intended for student financial aid purposes. The college reserves the right to review, revise, or terminate your financial aid award at any time.


Federal regulations (CFR 668.32(f) and 668.34) require a student to move toward the completion of a degree or certificate within an eligible program when receiving financial aid. Specific requirements for academic progress for financial aid recipients are applied differently than Scholastic Standards. Federal regulations state that Academic Progress Standards must include a review of all periods of enrollment, regardless of whether or not aid was received. Students will be evaluated using the standards described below.  Failure to meet any of these minimum standards will result in loss of title IV, HEA program (federal financial aid) eligibility.

Evaluation Period

Standards of Satisfactory Academic Progress (SAP) will be evaluated at the end of each semester; fall, spring and summer.   Programs less than one year in length will be evaluated at the midpoint of the program.  Non-standard sessions will be evaluated at the completion of the session.

Standards of Satisfactory Academic Progress

Standards of Satisfactory Academic Progress (SAP) are evaluated on each of the three measurements outlined below. Failure to meet any of these standards will result in suspension of eligibility for financial aid.

Note:  Grades of F,I,N,W,X,Y,Z, and courses not yet graded are considered attempted but not meeting progress standards for the purposes of financial aid.

  • Grade Point Measurement:
    Students must meet the following credit hour/cumulative grade point average (CGPA).

Total Credits Attempted*


< 15.75






46 +


*for which grade points are computed

  • Progress Measurement:
    Students must successfully complete 2/3 (66.67%) of all attempted course work.
  • Maximum Time Frame Measurement:
    Students have attempted more than 150% of the published credits required for their program of study are considered not meeting SAP.

Coursework Treatment in SAP Calculation

Course work taken during the semester also included in the evaluation:

  • Courses funded through a consortium agreement
  • All attempted remedial credits
  • Repeated course work

Course work included in the Maximum Time Frame evaluation:

  • All of those included in the semester evaluation
  • All evaluated transfer credits
  • Any Associates degree or higher earned will be considered to have exhausted maximum timeframe eligibility.


Course work not included in SAP evaluation:

  • Audited courses
  • Non-credit courses
  • Credit by examination
  • Credit for prior learning option (as outlined in the college general catalog)
  • Academic Renewal Process

Ineligibility Determination Appeal

Any student who has lost financial aid eligibility due to extenuating circumstances may appeal.  Appeal must:

  • Be in writing and submitted to the Financial Aid Office where the student is applying for aid.
  • Include the extenuating circumstances that caused the student not to meet SAP standards.
  • Include appropriate supporting documentation.
  • Include how that condition or situation has been resolved thus allowing the student the ability to meet SAP standards.

Students will be notified of the results of their appeal and any restrictions or conditions pertaining to their appeal.  The outcome of an appeal may include a probationary term or denial.

Failure to successfully complete all conditions during the probationary period (as defined in the academic plan) will result in loss of financial aid eligibility.


Regaining Eligibility

A student who has lost financial aid eligibility may only regain eligibility by meeting the minimum SAP standards. Course work taken at other colleges will not be considered for reinstatement purposes.


Terminology and Information Pertaining to this Policy

Summer Sessions - Enrollment in any or all Summer Sessions within the same calendar year will be considered one term.

Non-Standard Session  - Sessions that do not follow the traditional start and end dates for the semester.

Attempted Credit – Any credit for which a grade of A, B, C, D, F, I, IP, N, P, W, X, Y, or Z is received and courses not yet graded. 

Appeal – “A process by which a student who is not meeting the institution’s satisfactory academic progress standards petitions the institution for reconsideration of the student’s eligibility for title IV, HEA program assistance.”

Extenuating Circumstance – Examples are: personal injury or illness, serious illness or death within the immediate family, or other circumstance beyond the reasonable control of the student.

Supporting Documentation – Examples could include: an obituary notice, divorce decree, an accident report, or a letter from a physician, attorney, social services agency, etc.

Financial Aid Warning – “A status assigned to a student who fails to make satisfactory academic progress at an institution that evaluates academic progress at the end of each payment period” (semester).

Financial Aid Probation -  “A status assigned by an institution to a student who fails to make satisfactory academic progress and who has appealed and has had eligibility for aid reinstated.”  A student in this status “may not receive title IV,HEA program funds for the subsequent payment period unless the student makes satisfactory academic progress or the institution determines that the student met the requirements specified by the institution in the academic plan for the student.”

Academic Plan – A plan developed through the SAP Appeal Process which will lead a student to qualify for further title IV, HEA program funds. 

Financial Aid Suspension – The status assigned upon failing to meet the minimum SAP standards or the terms of a probationary status.  Students in this status are not eligible to receive title IV, HEA assistance.

For more information, please contact the Financial Aid Office. 

In accordance with federal regulations, students may be required to repay federal financial aid if completely withdrawn from all classes during a period of enrollment.  Any refunds and deposits are applied to institutional debts and/ or federal programs as regulated by law.

Students are affected by this policy if completely withdrawn from all credits before completing 60% of the semester, and they have received federal financial aid (referred to as Title IV funds) for that same period. Students will be notified if they must repay federal money as a result of withdrawing. Calculation examples are available from the school's Financial Aid Office.  Students are referred to the Maricopa Community Colleges' withdrawal policy concerning procedures for withdrawal.

I. Definitions

 A. Calculations are based upon the percentage of aid earned.  For students who officially withdraw from school, the percentage of aid earned is based upon the number of days completed during the semester.  For students who unofficially withdraw from school, the mid-point of the semester is used for calculation purposes.

 B. Amount of aid earned by the student is determined by taking the aid disbursed (plus aid that could have been disbursed) and multiplying by the percentage of aid earned.

 C. Amount of Title IV aid to be returned is the difference between the total aid disbursed and the amount of aid earned by the student.

 D. Amount of unearned Title IV aid due from the school is calculated by taking the total institutional costs multiplied by the percentage of unearned Title IV aid.  If loan funds were included in the disbursement, unearned Title IV Aid due from the school would first be returned to the loan program(s).

 E. Amount of unearned Title IV aid due from the student is calculated by taking the previously calculated Title IV aid to be returned and subtracting the amount of unearned aid returned by the school.  Title IV loans are reimbursed first.  Since loan repayment is subject to the terms of the promissory note, the student is not required to make immediate repayment.  The school will bill the student for amounts requiring immediate repayment.  Student may pay in full or make satisfactory repayment arrangements.  Failure by the student to repay or make satisfactory repayment arrangements will result in the referral of the debt to the U.S. Department of Education, and the student will be ineligible for further Title IV assistance.

Following is a list of scenarios with their corresponding financial aid results:

Credits Attempted

Credits Completed

Grade Achieved

Effect on Financial Aid

Any Number


D or better


Any Number

At lease 2/3 of attempted credits

D or better


Any Number

Less than 2/3 of attempted credits

D or better

Financial Aid suspension/ must appeal

Any Number




F, I, N, W, X, Y, Z


Financial Aid suspension/ must appeal/ may owe repayment of overaward or Federal Return of Funds.

II. Funds must be returned to the source(s) from which they were paid.

 A. School return of funds must be distributed in the following order:
1. Unsubsidized FFEL or Direct Stafford Loan 
2. Subsidized FFEL or Direct Stafford Loan 
3. Federal Perkins Loan 
4. FFEL or Direct PLUS Loan 
5. Federal Pell Grant 
6. Federal Supplemental Educational Opportunity Grant (FSEOG) 
7. Other Title IV programs
 B. Student return of funds must be distributed in the following order:
1. Unsubsidized FFEL or Direct Stafford Loan* 
2. Subsidized FFEL or Direct Stafford Loan* 
3. Federal Perkins Loan* 
4. FFEL or Direct PLUS Loan* 
5. Federal Pell Grant 
6. Federal Supplemental Educational Opportunity Grant (FSEOG) 
7. Other Title IV programs
 *Loan amounts are returned in accordance with the terms of the promissory note. 
Contact Us

Kranitz Student Center
Tel: 1-855-622-2332
Fax: (602) 787-7105
**All emails requesting specific account information
must be sent from an official student email address.
Please include your name and student ID number.**

Student Service Hours and Closures.

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