The Desktop Support team of Mark Garcia, Jesse Munch, and Eric Von Boven utilize their years of experience and education to provide on-site Technology support for faculty and staff including:

• Identification and solution of IT problems, and suggestions for future prevention.
• Communicating best practices in the use of IT hardware and software.
• Workstation installation and configuration of software, updates, and patches.
• Setting up of new PCs and the transferring of user’s profiles from old PCs.
• Examining and reporting of software and hardware faults, and repair options.
• Immediate response to urgent IT problems, including work-stoppage issues and classroom emergencies.

To receive technology support, please call the Help Desk @ x77780 or request online at https://helpdesk.riosalado.edu/desk/default.asp