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Division of Learning Support Services

 

Minutes of our Meetings

Outstanding Action Items
    Item Action Item Assignee Target Due Date Priority Comments
    1 LSS Annual Report due All 5-Oct 1  
    2 Disaggregate area data of users to see if they representative of students at the college (for Diversity Task Force) All ongoing 1  
    3 Create portfolio of diversity activities that help us meet our goal of inclusiveness/student success All ongoing 1  
    4 Consider how we leverage this information (data and existing programs to infuse diversity and multiculturalism) to move toward our goal All ongoing 1  
    5 Create student focus groups to gather more intentional data (include past graduates) on diversity / multiculturalism LSS Diversity Committee ongoing 1  
    6 Create LSS ePortfolio to showcase what’s being done at college re: diversity Tina ongoing 2  
    7 2007-2008 Assessment Planning Reports due All Oct-07 1  
    Present

    NOTE: While SIS go-live has been postponed until February 2008, this summary addresses issues for the go-live transition that will be reviewed in January 2008.

    SIS Training
    • Training schedule was reviewed
    • Staff required attendance
    • Directors are responsible to ensure staff competencies are met before go-live
    Shadow Systems
    • SS inventory/checklist was reviewed
    • Legacy can be a back-up once SIS goes live
    • Will go fully live with CDS data post go-live
    • D card system a req SS to other college shadow systems
    Quick Response Team
    • Diagram was reviewed
    • Tier 1 with outside vendor Perceptis
    • Tier 2 PVCC Helpdesk 7:30-10:00 M-F – MickFitchett and DP Lab Techs
    • PVCC Functional Leads to address business process questions, functional questions (Ann Fulton, Lola Quiroz, Helen Ortiz, Augustine Erpelding)
    • Final Tier 3—District for application or database
    Transition
    • Legacy goes to view only mode 10/4 5:00 p.m. (Financial Aid to use Legacy until spring)
    • No live data 10/4 5:00 p.m. to 10/9 8:00 a.m.; use of view only with Legacy
    • Downtime may be extended if conversion problems arise
    • Discussion
      • Marketing issues
        • Campus signage to alert students
        • Banners, shirts to promote my.maricopa.edu
        • Notes to students via listserv
        • News article on web sites
      • Student Communication
        • Scripts
        • Same message within departments and across the college
    • Plan for service to students through 10/8 (following week if necessary)
    • Fiscal taking payment pending
    • Plans to Jo Ann by Friday, 9/21/07
    • Need for an overarching script during the transition time
    • District-wide communication to all students tri-fold (current MCCCD students) distributed day of go-live
    • District press release
    • Student How To’s
    • Communication to students via web sites by 9/26/07
    • What to expect during transition
      • Prepare to work with students—good customer service (employees need to be positive)
      • Prepare for some contingency planning
    Q&A
    • Is there a process to “close the loop” on the help desk questions?
      • Yes. Information will be shared back through the functional and front line staff
    • Follow-up Emails
      • Jo Ann – Business Processes
      • Carol – Business Processes for QRT
    • Continued support for FA
    • Continued implementation over the next 18-24 months
     
     
    Next Meeting
    October 11, 2007  •  2:00-3:00 PM  •  M132
     

     
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