What is an emergency?
An emergency is any immediate threat to life and/or property that requires immediate response from police, fire, or ambulance personnel. Your judgment often determines whether an incident is an emergency. If you consider a situation to be an emergency, then it is an emergency and the procedures in this booklet should be followed. If in doubt, err on the side of safety!
You should call 911 in ALL emergencies
What to do if...
- GENERAL EMERGENCY
1. Notify 911 (if necessary).
2. Notify Public Safety: 602‐787‐7911.
3. If evacuation is required, pull fire alarm where available.
4. Follow normal evacuation route. Follow alternate route if normal route is too dangerous.
5. Supervisors and faculty take headcount.
6. Missing personnel and last known location will be relayed to Public Safety.
7. Refer media to Institutional Advancement Office - ANIMALS – AS A THREAT
1. First ensure the safety of students, faculty and staff.
2. Call 911, if necessary.
3. If possible, leave the area.
4. Notify Public Safety: 602‐787‐7911.
5. Provide description of animal(s) and the animal's location.
6. If, possible, seal off area if animal(s) still present. - BOMB THREAT
Upon receiving a message that a bomb has been planted in school:
1. Use bomb threat checklist.
2. Ask: where the bomb is located?
when will the bomb go off?
what materials are in the bomb?
who is calling?
why is caller doing this?
3. Listen closely to the caller's voice and speech patterns and to noises in background.
4. After hanging up phone, immediately dial 9*57 to trace call.
5. Notify your supervisor and Public Safety.
- BUILDING / SITE / COLLEGE ATTACK
Weapons of mass destruction likely to be employed by terrorists fall into four
basic categories: Nuclear, Biological, Chemical, and Conventional .
Follow these procedures to protect human life.
Nuclear: Defense against nuclear weapons depends primarily on distance
from the point of detonation. Follow same action steps for "Conventional."Conventional: The danger from the blast effect of conventional explosive
devices is similar to nuclear devices with a higher rate of survivability.If responding to the threat of an imminent conventional or nuclear blast nearby:
1. Move people to specifically identified rooms. Interior hallways may be used as an alternate.
2. Close all doors leading into hallways to minimize flying glass.
3. All people assume the duck, cover and hold position on the ground.
4. Shelter in place to protect from fall-out if attack is far enough away.
5. Account for all employees - keep people inside buildings. Allow individuals
(employees or guests) to leave at their own discretion once cleared to do so by
police/fire, Public Safety, emergency management, or military authorities.
Biological: Defense against biological attacks is difficult. Awareness is usually
not possible for days or weeks. The first signs may emerge as personnel
notice a higher than usual incidence of various symptoms.
Should a biological attack be discovered while work/classes are underway:
1. Reverse-evacuate all people into site/school buildings.
2. Shelter-in-place.
3. Close all doors and windows.
4. Seal doors, windows, and vents with plastic and duct tape.
5. Keep students and employees inside buildings. Allow people to
leave at their own discretion, or parents to pick up young children, once
cleared to do so by police/fire, Public Safety,
emergency management, or military authorities.
Chemical:
1. Reverse-evacuate all people into school buildings.
2. Shelter-in-place.
3. Close all doors and windows.
4. Seal doors, windows, and vents with plastic and duct tape.
5. Be prepared to treat those who experience a reaction to chemical agent.
6. The decision to evacuate should be made after consulting with
police/fire, Public Safety, emergency management, or military authorities.
If the site/college is the target:
1. Follow evacuation procedures.
2. Evacuate to a pre-determined off site location(s). - RIOT/STUDENT UNREST
1. Call 911, if necessary.
2. Notify Public Safety: 602‐787‐7911.
3. Evacuate the area if advised by emergency personnel or Public Safety.
4. Keep students/staff calm.
5. Lock classroom/office doors.
6. If in lockdown, do not allow students/staff to leave the classroom/office
until you receive an all‐clear signal from Incident Commander.
7. Make a list of students/staff that are missing. Relay this information
to Public Safety /Emergency personnel
when contacted. - COLLEGE VEHICLE INCIDENT
Driver/Monitor:
1. First ensure the safety of students and staff.
2. Call 911, if necessary.
3. Notify the Paradise Valley Community College Public Safety department 602‐787‐7900.
4. Prepare Traffic Accident Incident Form.
5. Exchange Insurance information with other involved drivers.
College Personnel:
1. Notify Public Safety: 602‐787‐7900.
2. Identify location(s) where injured are taken. - CRIME IN PROGRESS
1. Remain calm.
2. Call 911
3. Notify Public Safety: 602‐787‐7911.
4. From a safe distance, write down or make a mental note of as much information as possible
(i.e., suspect description, clothes worn, vehicle description and license plate number).
DISRUPTIVE PERSON:
Whenever you observe or are the subject of unruly or
disruptive acts by an individual:
Outside of the classroom:
1. Notify Public Safety: 602‐787‐7911.
2. Wait for responding officer.
3. Describe the incident to the responding officer.
Inside a classroom:
1. The instructor should immediately contact Public Safety: 602‐787‐7911.
2. The instructor should calmly address the situation with the
disruptive person to defuse the incident.
3. Wait for responding officer.
4. Describe the incident to the responding officer.
5. Prepare and forward a "STUDENT CONDUCT DISRUPTION/DISCIPLINE
REPORT" to the Vice‐President of Student Affairs.
ASSAULT/FIGHTS:
1. Ensure the safety of students, faculty and staff first.
2. Call 911, if necessary.
3. Notify Public Safety: 602‐787‐7911.
4. DO NOT TAKE MATTERS INTO YOUR OWN HANDS.
5. Evacuate the area.
INTRUDER/HOSTAGE:
Intruder‐ An unauthorized person who enters school property:
1. Notify Public Safety: 602‐787‐7911.
2. DO NOT APPROACH.
3. Provide detailed description of intruder.
4. Be prepared to evacuate area and assist with evacuation.
If taken hostage:
1. Follow instructions of hostage taker.
2. Try not to panic. Calm students if they are present.
3. Treat the hostage taker as normally as possible.
4. Be respectful to hostage taker.
5. Ask permission to speak and do not argue or make suggestions
WEAPONS:
1. Call 911 if a weapon is suspected to be in school.
2. DO NOT APPROACH SUSPECT.
3. Notify Public Safety: 602‐787‐7911.
4. If suspect threatens you with a weapon, do not try to disarm
them. Back away with your arms up. Remain calm. - FIRE
In the event of fire or smoke:
1. Activate fire alarm. (Public Safety respond to all fire alarms.)
2. Evacuate to an assembly area (See map, back page).
3. Follow normal evacuation drill route. Follow alternate route if normal
route is too dangerous.
4. Supervisors and faculty take a head count after being evacuated.
5. Report missing personnel/students to evacuation team/Public Safety
. The last known location of personnel/students will be relayed.
6. No one may re-enter building(s) until entire building(s) is/are declared safe by fire/police.
7. Incident Commander notifies employees/students when situation
is clear and normal operations may resume. - GAS LEAK
If gas odor has been detected in the building:
1. Notify Public Safety: 602‐787‐7911 and Facilities 602‐787‐7872
2. Do not pull fire alarm.
3. When advised, evacuate employees/students to a safe
distance outside of building.
4. Follow normal fire drill route. Follow alternate route if normal
route is too dangerous.
5. Supervisors/faculty take headcount.
6. Missing personnel and last known location will be relayed to Evacuation
Team/emergency personnel.
7. No one may re-enter building(s) until fire or police personnel declare
entire building(s) safe.
8. Facilities notifies employees/students upon termination of emergency.
Normal operations may resume.
If gas odor has been detected outside the building:
1. Notify Public Safety: 602‐787‐7911 and Facilities 602‐787‐7872
2. Notification will be made whether to shelter-in-place or evacuate
at fire/police direction.
3. If evacuated, no one may re-enter building(s) until fire/police
declare entire building(s) safe.
4. Facilities notifies employees/students upon termination of emergency.
Normal operations may resume. - POWER OUTAGE
If the fire alarm is activated, follow evacuation procedures; otherwise:
1. If in a meeting room or class, remain in the room until directive is clear
(alarm, bullhorn, text, etc). Then follow directive (evacuate, shelter-in-place, lockdown, etc.)
2. If in an elevator, use the emergency phone to notify front desk/facilities/fire/public safety.
3. Provide assistance to those in need (i.e. visitors, handicapped). - HAZARDOUS MATERIALS EVENT
Incident occurred on site/campus:
1. Call 9-1-1.
2. Notify Public Safety 602-787-7911.
3. As directed by authorities: evacuate, lockdown or shelter-in-place.
4. Fire officer in charge will recommend shelter or evacuation actions.
5. Follow normal evacuation or sheltering procedure.
6. Supervisors/faculty take headcount.
7. Missing personnel and last known location will be relayed to fire/police.
8. Resume normal operations only after approval from fire officials.
Incident occurred near site/college property:
1. Fire or police will notify public safety/facilities/Chancellor's Office.
2. Fire officer in charge of scene will recommend shelter or evacuation actions.
3. Follow procedures for sheltering or evacuation.
4. Resume normal operations only after approval from fire officials. - EVACUATION / LOCKDOWN / SHELTER-IN-PLACE
Evacuations are conducted when a situation inside a building is dangerous to people.
The evacuation directive is issued to clear a room / building / site in a timely and
orderly manner. Evacuation directives may come in the form of alarms, verbal direction
from authorities, door-to-door, text or e-mail messages, or other means.Lock-down procedures may be issued in situations involving dangerous intruders
or other incidents that may result in harm to people outside site/college buildings.Director
of Public Safety will issue lock-down order by announcing (via speaker, bullhorn, text
message, e-mail) and/or sending a messenger to each floor/classroom, or
other alternate method.
In the event of a lockdown/shelter-in-place is decided, follow the direction
of authorized personnel (Evacuation Team/MEMS Team/Public Safety Officers/othe
r personnel delegated by administrator on duty.
These directions will include:
1. Go into offices/classrooms or secure rooms, lock doors, cover windows.
2. Move all people away from windows and doors.
3. Have all people get down on the floor.
Allow no one outside of offices/classrooms until the police/fire/authorized
personnel give the all-clear signal. An all-clear signal needs to be determined.
EVACUATION:
1. Follow evacuation drill procedures and route. Follow alternate route if normal
route is too dangerous.
2. Take employee list/classroom roster and emergency kit.
3. Direct employees/students to follow normal evacuation drill procedures.
4. If safe to do so:
a. Close all windows.
b. Lock doors.
5. Assist with disabled and non-English speaking individuals.
6. Proceed to assembly area.
7. Evacuated staff will stay with their department. If visitors or students are
evacuated, stay with visitors/students unless relieved by buddy/teacher.
8. Account for employees/take roll again when group arrives at the relocation center.
Supervisors/faculty:
When in designated assembly areas, account for all employees/students and
visitors. Immediately inform response authorities of missing staff and/or student(s).
REVERSE EVACUATION
Reverse Evacuation/Shelter-in-place provides refuge for employees, students,
and visitors within site/campus buildings during an emergency. Shelters are located
in areas that maximize the safety of inhabitants.
Safe areas may change, depending on the emergency. Be prepared to go into
lockdown/shelter-in-place once inside.
1. Proceed to the determined designated safe areas in each building.
2. Evacuation Team/MEMS Team/Facilities/Public Safety direct individual
s to assemble in safe areas.
3. Bring all people inside building(s).
4. Supervisors are responsible for departmental personnel accountability.
(Faculty account for all students after arriving in the safe area.)
5. Close all exterior doors and windows.
6. Personnel will contact each classroom/department for a headcount.
7. All individuals must remain in safe areas until notified by authorized
personnel that situation is clear.
If advised:
1. Turn off any ventilation leading outdoors.
2. Cover up food not in containers or put it in the refrigerator.
3. Cover mouth and nose with handkerchief, cloth, paper towels or tissues.SHELTERING PROCEDURES:
Sheltering provides refuge for employees, students, and visitors within buildings during
an emergency. Shelters are located in areas that maximize the safety of occupants.
Safe areas may change depending on the emergency.
1. Public Safety will notify College community members of a sheltering‐in‐place occurrence.
a. May be done through phone, loud speakers, runners, voice override Internet protocol or other means. 2. Students and staff assemble in safe areas. Bring all people inside building(s).
3. Faculty should account for all students after arriving in safe area.
4. Department supervisor's account for personnel.
5. Missing staff or students and last known location are reported to Public Safety.
6. All people must remain in safe areas until notified by Incident Commander
or emergency responders.
If advised:
1. Close all exterior doors and windows.
2. Turn off any ventilation leading outdoors.
3. Seal doors, windows, and vents with plastic sheets and duct tape if available.
4. Cover up food not in containers or put it in the refrigerator.
5. Cover mouth and nose with handkerchief, cloth, paper towels or tissues.
Supervisors/Faculty if advised of sheltering in place:
1. Verify information through Supervisor/Evacuation Team/Public Safety.
2. Lock office areas/classrooms.
3. Warn students/staff, if advised.
4. Account for all students/staff.
5. Stay with students/staff.
6. Refer media to Paradise Valley Community College spokesperson (or designee). - MEDIA
1. All staff must refer media to Paradise Valley Community College's Public Information
Officer* (PIO).
2. PIO assumes responsibility for issuing public statements during an emergency.
3. Director of Marketing & Communications serves as college spokesperson unless he/she
designates a spokesperson.
If spokesperson is unavailable, an alternate will be designated.
4. College spokesperson is the Director of Marketing & Communications.
5. Alternate College spokesperson is the college President and/or his/her designee.
6.Liaison Officer** acts as contact for emergency responders and assists Incident Commander
with coordinating media communications. If Liaison Officer is unavailable,
an alternate will be designated.
7. Liaison Officer is the Director of Marketing & Communications.
During an emergency, adhere to the following procedures:
1. Present all factual information to PIO.
2. Do not argue with media.
3. Maintain log of all telephone inquiries.
4. Respect privacy of victim(s) and family of victim(s). Do not release names to media.
5. Refrain from exaggerating or sensationalizing crisis. *Public Information Officer (PIO) is the federal designation for all media relation's
personnel.
** Liaison Officer is a federal designation for an in‐house delegated person to coordinate activities
with outside agencies. - MEDICAL
MEDICAL-EMPLOYEE
In the event that an employee needs first aid or medical assistance:
1. Call 911 if needed.
2. Notify Public Safety: 602‐787‐7911.
3. Inform Public Safety if blood or bodily fluids are involved.
4. Keep the ill or injured person as comfortable as possible.
5. Do not perform any first aid beyond your certified training.
6. Do not move a person that has fallen or appears in pain.
7. Report any details leading to the injury to responding officers and emergency services.
8. Supervisor prepares necessary industrial report forms.
9. If needed& last resort, Supervisor provides transportation to nearest
Concentra Medical Center 12808 N. Black Canyon Highway.
MEDICAL-STUDENT
In the event that a student or visitor is ill or injured:
1. Call 911 if needed.
2. Notify Public Safety: 602‐787‐7911.
3. Inform Public Safety if blood or bodily fluids are involved.
4. Keep the ill or injured person as comfortable as possible.
5. Do not perform any first aid beyond your certified training.
6. Do not move a person that has fallen or appears in pain.
7. Report any details leading to the injury to responding officers and emergency services.
8. Do not discuss possible cause of an accident or condition that may have
contributed to the accident.
9. Insurance information is to be discussed only by officia
l administrative personnel.
MEDICAL - SERIOUS INJURY/DEATH
If incident occurred on campus:
1. Call 911.
2. Notify Public Safety: 602‐787‐7911.
3. If possible, isolate affected student/staff member.
4. Public Safety will make necessary notifications.
5. Refer media to Director of Marketing & Communications.
If incident occurred off campus:
1. Call 911.
2. Notify Public Safety: 602‐787‐7911.
3. Follow directions of Public Safety.
4. Announce availability of counseling services for those who need assistance.
5. Refer media to Director of Marketing & Communications.
MEDICAL - SUICIDE
Suicide Attempt on campus:
1. Verify information.
2. Notify Public Safety: 602‐787‐7911.
Suicidal Death/Serious Injury:
1. Verify information.
2. Call 911.
3. Notify Public Safety: 602‐787‐7911.
Post‐crisis Intervention:
1. Meet with school counseling staff.
2. Assess stress level of staff. Recommend counseling to overly stressed staff.
3. Refer media to Director of Marketing & Communications. Do not let media
question students or staff.
4. Supervisors/faculty should follow‐up with students and staff who received
counseling.
5. Resume normal routines as soon as possible. - SUSPICIOUS PACKAGE
1. Remain calm.
2. Do not let anyone handle item or go near it.
3. Notify Public Safety: 602‐787‐7911.
4. Public Safety will make the determination to call emergency services.
5. Write down any pertinent information concerning the package
(i.e. how received, when, how found)
6. Follow evacuation procedures if told to do so.
7. Do not shut off lights, close doors or windows. - WEATHER
Severe Weather Watch has been issued in an area near school:
1. Reverse evacuation.
2. Bring all people inside building(s).
3. Close windows and blinds.
4. Severe weather safe areas are under desks and in hallways away from
windows and large rooms.
Severe Weather Warning has been issued in an area near school or severe
weather has been spotted near school:
1. Move students and staff to safe areas.
2. Faculty takes class rosters.
3. Supervisors/faculty account for all students/staff.
4. Missing personnel will be reported to Public Safety. The last known
location of personnel will be relayed.
5. Remain in safe area until warning expires or until emergency personnel
have issued an all‐clear signal. - MAPS OF DESIGNATED ASSEMBLY AREAS
