PVCC Technology Strategic Plan
{Executive Summary} {Plan Context} {TCT Role}{Goals & Obj.}{Funding for Growth}
{Capital Needs} {Replacement Priorities}{Replacement Schedule}{Technology Staffing Plan}

IX. Technology Staffing Plan

A major challenge facing the college is providing adequate technical staffing to support the many uses of computing and technology. In the last year, a college reorganization resulted in the consolidation of Media Services with the collegewide Information Technology Services and with the Instructional Technology Support area. The goal is to improve the quality of technical service to students, faculty, and staff in support of learning and productivity.

Discussions have occurred about the need not only for additional technical staffing but also about the need to review and reevaluate job responsibilities of the current staff. Over the last 5 years, we have increased the number of computers on the campus, we have expanded use of technology to disciplines and departments that previously had not used these tools, and we have installed systems that are more complex requiring more technical training, expertise, and time to manage. Over the last 5 years, we have increased technical support by 2 full-time PSA level staff members.

Industry standards for technical staff to support computers are commonly stated at between 50 and 100 computers for each technician. Currently, the college supports 881 computers functioning in a variety of instructional and student access areas and approximately 300 computers in office and service areas used by faculty and staff (see itemized list below). PVCC’s ratio of computers to installation, repair, and maintenance staff is approximately 195:1. The college’s goal is to arrive at a 75:1 ratio.

Though it is not uncommon for colleges to have “bare bones technical staffing,” which overload technical staff with unrealistic workloads for service, it is now being recognized that doing so impacts morale, quality of service, productivity, and usually has a very negative impact on the entire college in the way of cascading productivity loss (Tech Republic, Online Resource for IT Personnel, 10 October 2000, http://techrepublic.com).

In order to meet the current and future needs for technology support, an analysis and evaluation of staffing in relation to specific technology hardware and systems support requirements will be conducted. Activity plans with the following outcomes will help us begin our migration to a more desireable ratio of support versus systems:

Develop one clear and common mission which addresses support for technology collegewide, across all divisions and departments, leveraging the reorganization which places all areas providing technical support in one reporting channel.
Review and document all CURRENT uses of technology and support requirements, including specific skill sets needed. Considerations: user expertise, complexity of the environment (standardization, variety of hardware, software, program, operating systems, servers, use of equipment and hours of operation, the importance of the computer / server / system use to the area and college mission.
Perform “fit-gap” to identify immediate staffing and skill deficiencies.
Develop plan for filling gaps.
Establish a technology staffing ratio which specifically addresses systems and support for PVCC. This will be used in planning for future technology needs, especially as they relate to realization of the college master plan.
Establish program of training, recognition, and opportunity for growth to improve the overall work culture for technical employees

(itemized list of computers/printers/instructor stations as of spring 2004)
Instructional / Student Technology
B Bldg – Student Use 34 computers + 3 printers
E Bldg – Computer Commons 11 instructor stations
E Bldg -- Learning Support Center 20 computers + 2 printers
E Bldg -- Library 32 computers + 4 printers
E Bldg --Computer Commons 560 computers + 20 printers
M Bldg – Wireless Mobile Lab 100 computers + 3 printers
B Bldg -- Testing 17 computers + 1 printer
Child Care Center 3 computers + 1 printer
E Bldg – LSC 20 computers + 2 printers
Fitness Center 3 computers +1 printer
Fitness Center 1 instructor station
G Bldg – Classroom 139 12 computers + printer
G Bldg – Classroom 139 1 instructor station
G Bldg – Classroom 147 18 computers + 1 printer
G Bldg – Classroom 147 1 instructor station
G Bldg – Classroom 138 1 instructor station
H Bldg – Rooms 104, 113, 107, 103 4 instructor stations
H Bldg – Wireless Mobile 26 computers
H bldg – Chemistry Lab 12 computers
J Bldg – Rooms 136, 139 2 instructor stations
K Bldg – Rooms 117, 115, 102, 111 4 instructor stations
K Bldg – Classroom K117 24 computers + 1 printer
M Bldg First Floor 17 instructor stations
M Bldg Second Floor 11 instructor stations

Staff units
A Bldg 30 computers + 3 printers
B Bldg – First Floor 81 computers + 10 printers
B Bldg – Second Floor 15 computers + 5 printers
Child Care Center 3 computers + 1 printer
Central Plant/Receiving 4 computers + 2 printers
E Bldg -- Library 10 computers + 5 printers
E Bldg—LSC 8 computers + 3 printers
E Bldg – Media Services 6 computers + 1 printer
E Bldg – EOL 1 computer + 1 printer
E Bldg – Commons 11 computers + 3 printers
Fitness Center 9 computers + 1 printer
G Bldg -- Offices 26 computers + 1 printer
H Bldg – Staff 4 computers + 1 printer
J Bldg -- Offices 24 computers + 1 printer
K Bldg – K101 3 computers + 1 printer
M Bldg – First Floor Offices 34 computers + 2 printers
M Bldg – Second Floor Offices 20 computers + 1 printer

TCT - Technology Strategic Plan 2004-2007
Last updated: 2004-11-21
Technology Coordinating Team - URL-http://www.pvc.maricopa.edu/committee/tct/
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Send TCT questions to Casey Durandet, TCTCChair at