Resumes / Cover Letters
Career Services offers Resume Reviews on a walk-in basis and by appointment. Walk-in Reviews
are available Mon-Thu 8AM-4PM and Fri 8AM-3PM. Appointments for Reviews can be made by
coming in to Career Services int he KSC building or by calling 602.787.7073.
For all Resume Reviews, bring an electronic draft of your resume on a flash drive, in MS Word /
Plain Text / Rich Text format (no MS Works). It is recommended that you bring one job description
that includes the minimum and desired qualifications for a job for which you are interested in applying.
Resume Modules/Assessments
Resume Materials
Writing a Cover Letter
Cover Letter |
| Always include a cover letter! A cover letter is used to introduce yourself and your résumé. It is an opportunity to explain your interests and abilities and how they relate to the desired job. Focus on highlighting your best selling point, not repeating your whole résumé. Search the internet for sample cover letters for various positions/situations. |
Your Name
Your Street Address
City, State Zip
Phone
Cell
E-Mail
Date
Name of Person
Company Name
Street Address
City, State Zip
Dear Mr. / Ms. <Name>:or Hiring Manager: (if name is not known)
The first paragraph should discuss what position you are applying for, how you heard about it, and why you are interested in it. (State personal connections if any; know manager, current employee, etc. Mention why you want to work for this organization)
I learned of your posting for an administrative assistant with your <organization> in the Career Services Center at Paradise Valley Community College. My research shows that <organization> is a growing company and needs dynamic employees who also want to learn and contribute to the business. If you are looking for a quick learner who thrives on a team-oriented, fast-paced environment, please consider me for the administrative assistant position.
The second paragraph explains how your experience and skills fit the position. (Be careful not to recite your entire resume)
During the last five years, I worked as an office manager for XYZ Company. In this position, I improved office efficiency by investigating and selecting word processing equipment. I understand that your opening includes responsibilities for supervising and coordinating work processing procedures with your home office. I was able to reduce my company’s operating costs over 30 percent by selecting the best equipment for our purposes.
The third paragraph wraps it up by stating, "resume enclosed", and thanking the person for their time and consideration.
I have enclosed a resume for your review. I look forward to hearing from you to schedule a convenient time to discuss possible employment opportunities. I welcome the opportunity to apply my skills and experience on behalf of your company. Thank you for your time and consideration.
Sincerely,
Your first and last name |
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Address should be in header, right justified, or centered to match your resume.
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Verify your phone number is correct, your bill is current, and your mail box is not full. Be sure your voice mail message is professional.
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Make sure to always use size 12 Arial or Times New Roman font!
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The Cover Letter should be balanced on the page – same amount of white space on the top and the bottom.
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Writing a Winning Resume
A Resume is...
- A marketing brochure to sell yourself to an employer
- A brief summary of your skills
- A tool used to get the interview
- A way employers use to screen applicants
- An opportunity to create a great impression
- A structure to your interview
What are Employers looking for in a Resume?
1. Overall appearance and writing quality.
2. Job-related phrases.
3. Measured accomplishments that show what you can do for their business.
Resume Tips
- Keep it Short and Simple (KISS)
- Easy to read and scan
- Top third most important (highlights)
- Don’t use “I” or “me”
- 1-2 pages in length
- Use “action” or “skill” words
- Be careful not to use jargon
- Plain, professional paper
- Generally you only use your last 10 years of experience
- Careful with spell check!
- Have someone review it!
- Ask yourself, “If I were the employer, would I interview this person?”
- Expect to revise, revise, and revise again!
- Prepare a “Job Specific” resume for each position you apply for
The Steps to Writing a Resume
Worksheet
Step 1.
Choose a job target (also called a job objective).
I want a job as a _________________________ in the __________________ field.
http://online.onetcenter.org Use this site to help with Steps 2-4..
Step 2.
What skills, knowledge, and experience are needed to do your target job?
Step 3.
Make a list of your strongest skills and abilities (3 or 4) that make you a good candidate for your target job.
Step 4.
For each of your skills, think of several accomplishments you have done to illustrate that skill.
Step 5.
Describe each accomplishment in a simple, powerful action statement that emphasizes results that benefited your employer.
Step 6.
Make a list of the positions you have held, in chronological order.
Step 7.
Make a list of your training and education that is related to the new job you want.
Step 8.
Choose a resume format that fits your situation.
Chronological: If you are staying in the same field and you have unbroken employment history.
Functional: If you are making a career change OR do not have a continuous record of employment.
Which format is best for you?
Chronological
- I've held the same job for more than five years.
- My employment history is one of stability.
- I rarely hop from job to job.
- My past employer is a prestigious company well known in my field.
- My job titles are impressive.
- I plan to continue in the same field as my past job.
- I have considerable experience but in one area only.
- I have a limited repertoire of skills.
Functional
- I am changing careers.
- I have never held one job for a long period of time.
- I recently finished school and do not have any professional experience.
- I am re-entering the job force after a considerable absence.
- I am proficient in many areas and have many skills.
- I have held many jobs in a variety of unrelated work areas.
- Most of my work experience has been freelance or temporary.
- My skills fit better with my present career objective than prior job titles.
Resume Headings
Personal Information
- Your first and last name should go at the top so your name stands out (font size 14-20)
- List your address: street, city, state, zip (optional)
- Include phone number with area code – limit to two phone numbers
- List your personal e-mail address if you have one (should be professional)
- Never put your picture on a resume or include any personal information such as marital status, age, etc. that an employer can use to discriminate. Think EEO: age, disability, national origin, race, religion and gender.
Objectives
- Used to state what kind of job you are seeking
- Focuses your resume
- Keep it simple and specific
- Use a general objective if you can’t change your resume for every job
- It is optional – if not included employers will assume you are looking for a job similar to your last position
- HINT: Think like you are in HR…”What pile do I put this resume in?”
Example: “Sales representative in the pharmaceutical industry.”
Skills or Highlights of Qualifications (top 1/3 of resume is MOST IMPORTANT!)
- Use to emphasize/summarize your skills as they apply to the minimum requirements
- Use if you’re changing careers and need to highlight your transferable skills
- Highlight the accomplishments that benefited your previous employers
Example:
- Ten years of customer service experience
- Creative problem solver with exceptional organizational skills
- Ability to plan, initiate, and carry out ideas and programs
- Computer Skills: MS Word, Excel, PowerPoint, and Access
- Bilingual in English and German
Education, and Honors, Awards and Activities These categories can be combined or separated, as you prefer.
- List your most recent education first. State the name of school attended, degree, major (if applicable), city, state, and years attended or graduation date
- Put your education towards the top if it will help you get the job, otherwise put it on the bottom of your resume (New Grads 1-5 years can move to top) after that move to bottom. Include your G.P.A. if it is 3.0 or above. You can list your G.P.A. in your major, provided you list the number of courses you’ve used to determine the average (i.e. Major G.P.A.: History 3.5 (8 courses). Overall G.P.A.: 3.2).
- High School not required on resume if college student or graduate (but is normally required on application)
- If you were active in school and can write paragraphs about your extracurricular activities, you are free to select only the three or four most interesting/impressive ones.
- Commonly known honors (Phi Theta Kappa) need no explanation, though lesser or unknown awards can be explained briefly.
- How to list your education:
EDUCATION:
Paradise Valley Community College, currently enrolled, GPA 3.5
Completed 48/64 credits toward Associate in Arts Degree
- Phi Theta Kappa
- Presidents’ Scholarship
Professional/Relevant/Work Experience
- Summary of your job descriptions and duties (Refrain from using the work duty and responsibility- these are 70’s terms)
- List your most recent job first and work your way back for 10 years
- Try to include statements of achievements and contributions. The top thing that employers are looking for: What did you accomplish at your job? (Look at the job description to find this
- Emphasize duties that will be transferable to the job you are seeking
- State your Job Title, Company Name, Dates Employed, City, State, and Job Description
- Use action/skills words to start your sentences (i.e. Trained new employees)
- Keep your sentences short (One to two lines)
- Use past tense to describe all jobs (even your current job)
- If you have had a series of job titles with one employer, list all the job title, dates you held the job, and a job description separately
Other Optional Resume Sections
- Certifications
- Associations
- Military Service
- Achievements
- Training
- Relevant courses
- Activities
- Honors
- Volunteer Work
O Net Center (Career Exploration and Job Analysis)
Job Descriptions and Tasks for Most Occupations.
Online Resumes
Online Resumes
(Scannable, searchable, uploadable)
Microsoft Word and other word processing software are formatted in HTML and cannot be read by most human resources web-based programs. The result is a loss of formatting and special characters (bullets, apostrophes, etc.) which are displayed as weird characters.
To avoid this problem, you may have to convert or save your resume in a plain text format which means it will not retain the same formatting as your original resume.
Plain text resumes are used to post (upload) on the Internet. The benefit of a plain text resume is a company can download your resume regardless of their type of computer. Additionally, it is a way to protect companies from downloading viruses.
HINT: Don’t be concerned about the loss of special characters when using a plain text resume because employers are interested in the content of your resume and are accustomed to viewing resumes in this format.
Saving Your Resume as a Plain Text File
How To:
The following are instructions on how to convert your resume into a plain text file:
- Open up your resume in MS Word
- Select “File”, “Save As”
- Select the drop down box next to “Save as type:” (see circle below)
- Select “Plain Text” from the drop down menu
- Click “Save”, “Ok”

Online Resume
Cheyenne Thorpe
1234 W. Main Street
Chandler, Arizona
Home: 480.998.1111 Message: 602.988.1212
Email: xyz@juno.com
OBJECTIVE
Help Desk Specialist Posting 45678
KEY WORD SEARCH
Microsoft Certified System Engineer, MSCE, A+ Certified, Windows NT, SQL, hardware maintenance, network technician, help desk, support desk, site documentation.
HIGHLIGHTS OF QUALIFICATIONS
Able to work as a member of the team to satisfy customers under tight time constraints.
Successful sales experience. Regularly met or exceeded sales quota.
Strong customer service background includes the ability to build and maintain positive customer relations, resolves customer complaints, and to anticipate customer needs.
Experienced in a call center environment.
Bilingual in English and Spanish: reading, writing, and speaking.
RELATED WORK HISTORY
Network Technician ABC Contractor, Mesa, Arizona 03/2006 – Present
Was responsible for network installations, troubleshooting and providing related help desk support. Trained end-users in the use of NT workstation and Windows 95.
Customer Service XYZ Company, Boulder, Colorado 05/2001 – 03/2006
Worked with customers in a call station environment to solve basic problems over the phone. Able to describe technical information to non-technical end-users.
Sales Associate Bob’s Books, Boulder, Colorado 06/1999 – 05/2001
Sold books and accessories for small, privately owned bookstore. Set up in-house displays that quickly boosted sales by 15%. Demonstrated strong phone skills and customer service by expediting customer concerns professionally.
EDUCATION
AAS, Microsoft Networking Technology Program
Mesa Community College
RELATED ACCOMPLISMENTS
Dean’s Honor Roll
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Action Words Categorized by Skill Area
| Creative | inspected | Management &
Leadership | Technical | Communication
| | authored | interpreted | assembled | addressed
| | conceived | interviewed | administered | built | arbitrated
| | created | investigated | analyzed | calculated | arranged
| | designed | monitored | assigned | computed | authored
| | developed | operated | attained | designed | convinced
| | devised | organized | authorized | engineered | corresponded
| | directed | prepared | chaired | operated | developed
| | enhanced | processed | consolidated | overhauled | directed
| | formulated | purchased | contracted | programmed | drafted
| | illustrated | recorded | controlled | remodeled | edited
| | improved | retrieved | coordinated | repaired | enlisted
| | initiated | reviewed | delegated | solved | formulated
| | introduced | screened | developed | upgraded | influenced
| | invented | summarized | directed | financial | interpreted
| | launched | surveyed | evaluated | allocated | interviewed
| | marketed | systematized | enacted | analyzed | lectured
| | originated | tabulated | established | appraised | moderated
| | planned | validated | exceeded | audited | negotiated
| | prepared | verified | expanded | balanced | participated
| | proposed | Human
Resources | headed | budgeted | persuaded
| | set up | improved | calculated | presented
| | structured | advised | incorporated | computed | presided
| | wrote | assessed | increased | forecasted | promoted
| Clerical and
Research | assisted | initiated | managed | publicized
| | clarified | instituted | marketed | recruited
| | arranged | coached | investigated | planned | represented
| | automated | collaborated | launched | projected | sold
| | budgeted | consulted | led | tabulated | spoke
| | catalogued | counseled | maintained | Teaching | translated
| | classified | diagnosed | managed | advised | Success Words
| | collected | educated | negotiated | clarified | accomplished
| | compared | employed | organized | coached | awarded
| | compiled | grouped | oversaw | communicated | corrected
| | completed | guided | performed | encouraged | diverted
| | critiqued | handled | prioritized | evaluated | eliminated
| | decreased | hired | produced | explained | generated
| | diagnosed | integrated | proposed | guided | masterminded
| | dispatched | mediated | recommended | influenced | pioneered
| | distributed | monitored | reduced | informed | rectified
| | evaluated | motivated | repositioned | instructed | single-handedly
| | examined | negotiated | retained | interpreted | strengthened
| | executed | recruited | reviewed | lectured | surpassed
| | generated | represented | scheduled | persuaded | turned around
| | identified | sponsored | sorted | stimulated | was promoted to
| | implemented | strengthened | supervised | trained | was responsible for
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Career Services Resume Rubric
Chronological Resume Example - pdf
Functional Resume Example - pdf
Incoming Teacher Resume Example - pdf
Student - No Work Experience Resume Example - pdf
Student With Experience Resume Example - pdf
Technical Resume Example - pdf
Chronological Resume Template - MS Word doc (Right click, Save Target As)
Functional Resume Template - MS Word doc (Right click, Save Target As)
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