E - Customer Service
The E Stands for Enhancing
Customer Service!
The E Stands for Enhancing
Customer Service!
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E - Customer Service
The E Stands for Enhancing Customer Service! |
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Word of Mouth (Buzz Marketing) is Essential to the Success of E-Business. Remember the Bitter Taste of Bad Customer Service will Last Longer than the Exuberance of a Low Price.
Tips for Improving Customer Service:
1. Have Your E-mail & Phone Number on Every Webpage.
2. Answer Your E-mail Promptly
3. Confirm Customer Orders by E-mail
4. Provide On-line Help
5. Put Product Updates On-line
6. Offer Chat Sessions for Help and Customer Interaction
7. Offer On-line Newsletter
Funding: Title IV B Grant from the U.S. Department of Education (see the Disclaimer)
"E-Business Development Center"
©2001 MCCCD. Last Modified: Wednesday, 23-August-2001
Questions and Comments to Jon Storslee jon.storslee@pvmail.maricopa.edu
URL: http//www.pvc.maricopa.edu/~ecom
