Currently under development!

Customer:
Any user or inquirer of our services. It could and often includes PVCC or MCCD employees.

Customer Service:
Serving our customers well, which includes but is not limited to-
Demonstrating courtesy and respect.
Recognizing and respecting emotions, abilities, and cultures.
Providing guidance to better understand and navigate our college culture successfully.
Striving to be sure all processes, practices and procedures support and further organizational identity, mission, goals and core values of PVCC.

E&OL = Employee & Organizational Learning
see Employee & Organizational Learning Team

EOLT = Employee & Organizational Learning Team

Employee & Organizational Learning Team:
Members working together on coordinating, marketing, and gathering feedback on employee development activites (i.e., workshops, seminars, conferences, technology training, speakers, retreats, division/dept. sessions).

ILP = Individual Learning Plan

Individual Learning Plan:
A formal plan guide available via a PVCC web site to provide PVCC employees with some tools and resources in planning a custom-designed learning plan based on employee established goals and incorporates but is not limited to campus and district learning opportunities.

QSC = Quality Service Culture

Quality Service Culture
PVCC has defined this important foundation concept to mean that PVCC strives to provide consistent, quality, customer service to all our customers by all of our employees. PVCC has set service values which include caring, connecting, learning, supporting, and efficiency.

Last updated: 2003.06.24
Paradise Valley Community College- URL-http://www.pvc.maricopa.edu/~qsc/ term.htm
© 2002Maricopa County Community College District. All Rights Reserved. 
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