Core Component - 5A. The organization learns from the constituencies it serves and analyzes its capacity to serve their needs and expectations.

Examples of Evidence:

5A1 Chris

How does PVCC identify the constituencies it serves?

Constituencies include: students, community members, faculty and staff, local businesses, high schools, and universities.

Indicator (Students)	Example of Evidence
Maintains relationships with feeder schools, service area defined	Recruitment report Statistics concerning demographics of enrollment area Enrollment data (see 5A-1, E; 5A-6) crossover: 5A-4

Indicator (Community members)	Example of Evidence
Silver Sneakers Program, connection with hospital to refer rehab patients?	Year-end report Submitted by Paula Vaughn (see 5A-6) crossover: 5C-1
President’s Circle	List of members Submitted byPaula Vaughn (see 5A-1, D) crossover: 5A-10; 5C-3

Indicators (Faculty and Staff)	Example of Evidence
Welcomes prospective instructors for Continuing Education classes	Course Proposal and Syllabus Form crossover: 5A-7

Indicators (Local Businesses)	Example of Evidence
Administrative connection with business members	List of members of President’s Circle Submitted by Paula Vaughn (See 5A-1,B) crossover: 5A-10
Service Learning connections	Service Learning partners lists See 5-A, 6 crossover: 5C-1

Indicators (High Schools )	Example of Evidence
Recruitment contacts	Recruitment report Statistics concerning demographics of enrollment area Enrollment data (See 5A-1, A; 5A-6) crossover: 5C-1

Indicators (Universities)	Example of Evidence
Articulation Agreements	Arizona Course Applicability System web site crossover: 5C-2
	MCCD Department of University and College Relations web site crossover: 5C-1,2

The organization’s commitments are shaped by its mission and its capacity to support those commitments.

5A2 Loretta

Mission: How applicable is the mission statement to daily activities?

Indicator	Example of Evidence
Will be shown through out the Self-Study process	PVCC College Vision & Mission
Used within the budgeting process (APB).	PVCC Strategic Issues 2003-2005
Life long learning through consortium of K-12, PVC, ASU west and NAU	Learning Connections

5A3 Heather

Capacity for Support: Does PVCC have the resources (human, physical, financial) to fulfill our mission?

Indicator (Human)	Example of Evidence
Employee demographics and count by class show current staffing compared to other MCCD colleges.	DO workforce demographics Supports 5A, 5B
Community Partnerships (nursing) demonstrate external human resources utilized for PVCC programs	-John C. Lincoln contract and self study- -PV Hospital letter of intent -Dietetics Self Study Supports 5A, 5B
All Employee Survey	All Employee Survey Supports 5A, 5B, 5C, 1C, 2B, 2C
Vista Contracts	Vista Contracts Supports 5A, 5B, 5C, 5D
Professional Growth data	DO Adopted Budget Supports 5A, 5B, 2B, 2D, 3B, 4A
Plan to Plan – Maximize resources through increased efficiency in planning process	New committee structure for SPT and President’s Council Supports 5A, 5B, 1C, 2?

Indicator (Physical)	Example of Evidence
Master Plan recommendations	PVCC Master Plan Supports 5A, 5B,
SWOT Analasis, Strategic Issues 12 Indicators	-PVCC Strategic Plan -EOL documents Supports 5A, 5B, all criterion
Capital Planning Conclusions	Capital Planning documents Supports 5A, 5B,
Evidence of strategy to grow	2004 Capital Development Program Supports 5A, 5B,
History of resource allocation and capital planning	1994 Bond Information Supports 5A, 5B,
Evidence of off-site facility usage	-Rio Salado College use by Cont. Ed -John C. Lincoln -Dietetics program Supports 5A, 5B, 5D, 2B, 3C

Indicators (Financial) that PVCC is financially healthy: (past 3-5 years)	Example of Evidence
Year-end budget balance historically has had a positive balance (3% carry forward)	Adopted Budget 03 and 04 Financial reports Supports 5A, 5B, 2B, 3D
Effective, progressive automated planning and budgeting process.	APB – driven by Mission, SI, Indicators Supports 5A, 5B, 1C, 2A,2B, 3D
Sources of Revenue % property tax – in county property values maintained % state funding – small % of total budget. Financial challenges not as significant as neighboring state CA. Traditionally AZ is a conservative state financially. % from District Office/Tuition – performance based. College has consistently experienced % growth.	Adopted Budget 03 and 04 Info from Larry Fields Supports 5A, 5B,
External Funding Sources	Grants received/partners -Maricopa County Library -21^st Century Grant -Americorps Vistas Supports 5A, 5B,
Financial commitment to technology/capital	Technology/Capital requests Adopted Budget 03 and 04 Supports 5A, 5B,
Specific financial programs offered demonstrate financial capacity to fulfill mission	Tuition Deferment Program Scholarships Short Term Loan Fund Professional Growth funding Supports 5A, 5B, 3D, 4A

The organization practices periodic environmental scanning to understand the changing needs of its constituencies and their communities.

5A4 Paula

Changing needs of constituencies & Communities: How does PVCC track the changing needs of our community?

Indicator	Example of Evidence
Student tracking of classes they register for each semester. It considers classes taken together and where students ask for most help.	Advising semester and yearly report
Student Survey	Noel Levitt’s
Community partners and invitations.	Community Contacts
Community meetings and invitations	Community Contracts
General demographics, possible high school tracking, etc.	Student tracking reports
Financial aid information	Survey Report

The organization demonstrates attention to the diversity of the constituencies it serves.

5A5 Ivette

Attention to Diversity: In what ways does PVCC address the issue of diversity?

Indicator	Example of Evidence
Strategic Issue #3	PVCC Strategic Issues 2003-2005
PVCC’ Ethnic Distribution	PVCC Demographics-Ethnic distribution comparisons
Diversity Advisory Council	2003-2004 Academic plans Meeting Minutes Retreat Agenda District’s Diversity Council Mission
PVCC’ SWOT Analysis	PVCC Strategic Planning Process-Environmental Scanning
District’s SWOT Analysis	District’s Environmental scans 2003 Population Demographics MCCD Demographics
International Education Program	Diversity Infusion course list Sample diversity infusion curricula for nursing program
Multicultural Center Initiative	Multicultural Center Initiative brochure (Mission/goals) Focus Group survey results (160+people attended) Event Flyer Meeting Minutes
SUCCEED Program	Program Mission/Vision/ Brochure of program Learning Outcomes
Learning Connection Diversity Team	Diversity team description. Victory Projects
Student Life Activities M.E.Ch.A. BSU International Club GLBSU AWARE	Student Life Web pages, Brochures, fliers

The organization’s outreach programs respond to identified community needs. In responding to external constituencies, the organization is well-served by programs such as continuing education, outreach, customized training, and extension services.

5A6 Chris

Outreach responds to community needs: In what ways does PVCC reach out to the community and respond to its needs?

Indicators	Example of Evidence
Continuing Education and Center for Business and Workforce Development	Class schedule, Noncredit course Evaluation form, Kids College Brochure, Senior College Brochure, ISO 9000 Quality Systems (See 5C-4) crossover: 5A-7,8; 5D-4,6
Service Learning connections	Service Learning partners lists (See 5A-1,D) crossover: 5B-6
High school recruitment	Passport to Paradise information, Recruitment report Statistics concerning demographics of enrollment area Enrollment data (See 5A-1, A,E)
Connection with K-12 community members	Learning Connections partnerships Submitted by Paula Vaughn crossover: 5C-1,5
Silver Sneakers Program, connection with hospital to refer rehab patients?	Year-end report Submitted by Paula Vaughn (See 5A-1, B) crossover: 5C-5

5A7 Renee

Continuing Education: How does the Continuing Education program enrich our community?

Indicator	Example of Evidence
Continuing Ed programs	Mission Statement from Cont Ed, etc
Program overview, etc. Silver Sneakers	Catalog, year-end report
Continuing Ed Program	Continuing Ed Survey

5A8 Lori

Customized Training: What customized training programs does PVCC provide?

Indicators	Examples of Evidence
40-Hour HAZWOPER	Customized for employees of Central Arizona Project and Indian Health Service
HCC130 Fundamentals of Health Care	Academic class for employees of Carl T Hayden VA Medical Center
Implementation Strategies for No Child Left Behind Seminar	Provided for K-12 school administrators from around the state
Industrial Chemical Spill Response	Customized for employees of OrthoLogic Corp and Acme Electric
Medical Terminology	HCC145AA Medical Terminology academic class for employees of VA Medical Center and noncredit Medical Terminology for employees of Mayo Clinic Scottsdale
SAT Test Preparation	Customized for individual students undergoing private tutoring
SPA117 Health Care Spanish	For employees of Paradise Valley Hospital
Successful Money Management	Customized for employees of Carl T Hayden VA Medical Center
Teambuilding – Murder Mystery Party	For employees of American Express and NAU Distributive Learning Services
Transforming from Teacher to Learning Coach: Stand-Up Comedy Performance Techniques for Teachers	Customized for Arizona School Counselors Association, ASU School of Social Work, Yavapai College Youth Step Program, Desert Willow Elementary School and Real Estate Professionals

Examples of Evidence (Not All Inclusive):

• Implementation Strategies for No Child Left Behind brochure
• Web page
• URL
• www.pvc.maricopa.edu/ce/wfdev

5A9 Chris

Distance Learning: In what ways does Distance Learning address community needs?

Indicators	Example of Evidence
Center for Distance Learning	CDL Statistics, Choices Faculty resource book, Choices enrollment reports crossover: 5D-4

5A10 Renee

President’s Circle: How does PVCC’s President’s Circle strengthen community engagement?

Indicator	Example of Evidence
Develops strong advisory and communication relationships between PVCC and individual business and community leaders.	Mission Statement, President’s Circle Meeting Minutes
Creates a mutually beneficial partnership between the college and business and community leaders who can provide resources and influence to advance the mission of the college.	Mission Statement, President’s Circle Meeting Minutes
Increases awareness of the role and value of the college, its programs and its needs for community support.	Mission Statement, President’s Circle Meeting Minutes
Provides a forum for community leaders to become personally involved and connected with the college—creating a network of friends and constituents, eventually leading towards the development of annual, major and/or planned gift support for the college.	Mission Statement, President’s Circle Meeting Minutes

Core Component - 5B. The organization has the capacity and the commitment to engage with its identified constituencies and communities.

Examples of Evidence:

The organization’s structures and processes enable effective connections with its communities.

5B1 Heather

Structures and Processes: What organizational policies and processes are in place to engage the college’s constituencies and communities?

Indicator(Policies)	Example of Evidence
Student Section policies	MCCD Administrative Regulations Supports 5B
Community emphasis through planning	PVCC Strategic Issues, 12 Indicators, EOL Supports 5A, 5B
Language related to community engagement	Adjunct Faculty Handbook Supports 5B, 1D
Language related to community engagement	MCCD Governing Board goals Supports 5B, 1A, 1D, 4A
Language related to community engagement	Articulation Agreements Supports 5B, 5C

Indicator(Processes)	Example of Evidence
Strategic Planning done by college	SPT, SWOT, revised strategic plan Supports 5A, 5B, 5C
Plan to Plan – Restructuring of college committees including President’s Council and SPT	Documentation of restructuring of college committees Supports 5A, 5B, 5C
Feedback from external constituencies	-President’s Circle -Departmental Advisory Boards -Listening Session -Learning Connections Community Partnerships, Service Learning Supports 5A, 5B, 5C, 5D, 2A, 3B, 3D, 4A, 4B, 4C
Feedback from internal constituencies	-Student Voices -Listening Session -Lunch with the Presidents Series -LSC Focus Groups -All Employee Survey -Learning Support Services focus group plan Supports 5B, 5C, 5C
Planning system driven by mission	APB Supports 5A, 5B

The organization’s co-curricular activities engage students, staff, administrators, and faculty with external communities.

5B2 Heather

Co-Curricular Activities: What co-curricular activities on campus engage the college’s constituencies and communities?

Indicator	Example of Evidence
Student Life Activities Student Leadership Council Honors Emerging Leaders Students Clubs Union Programming Campus Wellness	Student Life Center Strategic Plan Web pages Brochures, fliers Supports 5B, 5C, 5D, 3B, 3C, 4B
Peer Mentors	Already submitted Supports 5B, 3C, 4B
Student Development Ambassadors Orientation SUCCEED	Already submitted Supports 5B, 3C, 4B
Fine Arts Programs	Fine Arts Strategic Plan, program brochures, Mission statement, web pages Supports 5B, 5D, 3B, 4B,
Athletics	Athletics Strategic Plan, Student Athlete Handbook, Web pages Supports 5A, 5B, 5D, 3C, 4B
Service Learning	Supports 5A, 5B, 5C, 5D, 3C, 4B
First Year Experience	Supports 5B, 5C, 5D 3C, 4B
Fitness Center	Fitness Center program overview Supports 5B, 5C, 5D 3C, 4B

The organization’s educational programs connect students with external communities.

5B3 Renee

Educational Programs: What educational programs respond to community needs and engage the college’s constituencies?

Indicator	Example of Evidence
Health Care Core	Schedule
Pre-Health (Pharmacy) Program	Brochure, Schedule
HazMat Program	Schedule
Fire Science Program	Schedule
Early Childhood Program	Schedule, Flyer
Teacher Connection Program	Brochure, Schedule
Service Learning Program	Brochure, Website
Dietetic Technology Program	Brochure, Schedule
*Center for Business & Workforce Development	Schedule, Brochure
Distance Learning	Schedule, Flyer
Microsoft Networking Technology	Schedule, Website
Wellness & Exercise	Brochure, Newsletter, Flyer, Schedule, Website
Fine Arts: Visual Arts, Music & Photography	Schedule
Center for International Studies	Website
First Year Experience Program	Schedule, Brochure, Flyer, Website
College Business Program	Schedule
Learning Support Center, ESL Conversation Groups	Flyer
Emerging Leaders Program	Brochure

*Partners with area institutions bringing quality education and focused training to businesses and organizations throughout the region.

B. Continuing Education

Aeronautics	Schedule
Arts & Crafts	S
Body and Soul	S
Career Skills and Professional Dev.	S
Center for Business & Workforce Development	S
Cooling Classes	S
Environmental Health and Safety	S
Finance	S
ISO 9000 Quality systems	S
Languages	S
Music	S
Online Learning	S
Outreach Classes	S
Paradise Pumas Kids College	S
Personal Enrichment	S
Senior College	S
Test Prep	S
Travelearn	S
Writing/Publishing	S

The organization’s resources—physical, financial, and human—support effective programs of engagement and service.

5B4 Lori

Physical Plant: How does PVCC’s physical plant support its commitment to its constituencies?

Indicator	Example of Evidence
Maintenance Helpdesk system: track equipment maintenance & repair to insure adequate resources to support facilities.	https://helpdesk.riosalado.edu/desk/default.asp
Community Partnerships (nursing) demonstrate external human resources utilized for PVCC programs	http://www.jci.com/Metasys/default.asp
PVCC’s Facilities Master Plan	http://www.pvc.maricopa.edu/facilitiesplan/index.html

5B5 Lori

Financial Support: How does PVCC provide financial support to its constituents and community?

Indicator	Example of Evidence
Automated Planning & Budgeting (APB) System: Capital, Human Resources, and Technology Requests.	Evidence: Budget requests and decisions can be accessed online at URL http:/zen.pvc.maricopa.edu/apb/ and by comparing the requests submitted to what is actually funded can provide supportive evidence. An example of documentation printed from this URL will be submitted.
College Financial System (CFS); reports detailed financial data and purchasing information	Year-end summaries and records
Budget Development System	Adopted Budget Documents (’02-’03 and ’03-’04)
Web Financials; a financial reporting system which augments CFS. It provides an overview or summary of financial data vs the detailed data provided by CFS.	www.fdbs.dist.maricopa.edu
EXTERNAL FUNDING (i.e. Federal Aid, State Aid, Private)	Grants, vistas Restricted Fund 3 Projection for FY’0 Grant Notification Award
Financial support of Continuing Education/Workforce Development and Child Development Center	CFS documentation (see above); Cont. Ed subsidized at 20-25 %, Child Dev. subsidized at 35-40%.
Financial Aid	Evidence: Opportunity Grant Award Guidelines
Short Term Loan Program	Short Term Loan Program Guidelines
Tuition Deferment Program	Evidence: Student Tuition Deferment Report
SUCCEED – specially funded for at-risk population	Program guidelines
Scholarships	American Dietetic Association (ADA) scholarship award for students in Dietetic Technology; Guidelines for the award and list of awards received by students.
Silver Sneakers Program; a fitness program for seniors.	Contract stating guidelines, policies and procedures, Fitness Center enrollment data and CFS data demonstrating revenue generated by program. (Note: the enrollment data demonstrates the number of seniors who enroll for the Fitness Center for a nominal fee, and the CFS data demonstrates the revenue generated from the program that may be used to fund other needs of the Fitness Center
Community Partnerships	Nursing Program Contract between PVCC and John C. Lincoln Clinical Agreements between MCCD and Health Care/School Districts (example agreement, list of facilities that MCCD has agreements in place with, and list of sites that are used by the Dietetic Technology Program) Teacher Education Program; Proposition 301 Grant which provides Coordinator position for the proposed PVCC Teacher Development Center Learning Connections_________________________ (External funding sources include ASU West, PV Unified, Cave Creek Unified) Early Childhood Education Program_____________________
Office of Cont. Ed. / Workforce Development; education to private sector and community members at an affordable rate or free.	Marketing materials (schedule, flyers) for: 1. AARP; 55 Alive; $10 fee goes to AARP and we allow free space on campus. 2. “Understanding Your Social Security Benefits”; a free seminar to community members
Occupational Program Funding; Carls Perkins Funds	Carls Perkins budget and expenditures (shown on CFS) and Annual Reports for Use of Funds
Peer Mentoring Program

Indicator INTERNAL FUNDING (i.e. MCCD):	Example of Evidence
Scholarships (e.g. Presidential, Honors, Emerging Leaders)	Honor’s Program Guidelines Award Guidelines for Presidential ScholarshipEmerging Leaders Program Brochure
Fitness Center (Noncredit (NC500) courses are self-sustaining)	Fitness Center Budget showing income generated from and costs of NC500 courses.
Professional Growth / Travel Funding for MAT, Faculty, PSA, Adjunct Faculty	Faculty Summer Project Guidelines Employee Group Handouts stating Professional Growth Guidelines and available MCCD funding. Local travel mileage funded; CFS data Out-of state travel funding; CFS data International travel funding; CFS data Employee & Organizational Learning Stipends for faculty and staff to attend campus workshops/learning sessions; EOL Budget and example of learning sessions (e.g. EOL Learning Session Week Brochure, Summer ’03 Technology Training Week flyer) Resources purchased for professional growth (Library and Division)_______________________
Learning Connections	CFS year end summaries and reports are evidence of the funds (approximately $2-3000 per year) which are allocated to the program.
Service Learning	CFS year end summaries and reports are evidence that PVCC has a designated Service Learning Department and funds 2 full-time service learning employee salaries.
Learning Support Center (LSC)	CFS year end summaries and reports are evidence that PVCC has a designated LSC and funds FT and temporary employee salaries.

5B6 Loretta

Human Resources: In what ways do the college’s human resources engage with and enrich its community?

Indicator	Example of Evidence
· Employee Demographics by Employee Class and Locations · Non Board Approved Class & Location	Demographics of Employees
· Responds to Community Needs · Class specific for Ages 6-14, 13-18 & 55 and up · ACT/SAT PSAT Test Prep · Non Credit Class Schedule Pilots · Pre academic programs · Performing Music · Art Classes	Continuing Education Division · Kids College, · Senior College
· North Phoenix Chamber of Commerce · Carefree/Cave Creek Chamber of Commerce · Business Training · Thank You Letter from Constituent	Workforce Development
· Frank & Lorain Kadish Terracotta Warrior and Horse from China Collection · Artist Speaker Wei Tai o Including Donated Art · Ana Thiel “Stardust” Sculpture · Canticles Art Program Featuring Gene Rister	Art Collection
New Horizon Film Festival	Art/Film

Planning processes project ongoing engagement and service.

5B7 Ivette

Planning processes: What planning processes are in place to insure continued engagement with the community?

Indicator	Example of Evidence
PVCC’ SWOT Analysis	PVCC Strategic Planning Process-Environmental Scanning
District’s SWOT Analysis	District’s Environmental scans 2003
President’s Circle	List of members Meeting minutes
Business/IT Division Advisory Group **
Child Development Center’s Parent’s Advisory Group **
Dietetic Technician Advisory Council	Brochure describing mission and foals of council
Diversity Advisory Council	2003-2004 Academic plans
Learning Connection Teams	Learning Connections Strategic Plan Quarterly Newsletters Team Focus descriptions
Early Childhood Advisory Group	Meeting Minutes Agenda List of members course offerings flyers
Student Survey	Noel-Levitz

Core Component - 5C. The organization demonstrates its responsiveness to those constituencies that depend on it for service.

Examples of Evidence:

Collaborative ventures exist with other higher learning organizations and education sectors (e.g., K-12 partnerships, articulation arrangements, 2+2 programs).

5C1 Paula

Collaborative ventures: What collaborative ventures demonstrate PVCC’s responsiveness to community needs?

Indicators	Example of Evidence
SUCCEED program statistics and original application	SUCCEED final report
	EMT/FIRE Science agreement
AmeriCorps*VISTA program/Collaborative efforts with PVUSD – Palomino, Comm Lrng Cntr	VISTA contracts 21^st Century Grant
Continuing Ed Program	Cont Ed Survey
Nursing Collaborative Program	Nursing announcements
Haz/Mat Program	Haz/Mat Agreements
Learning connections program	Learning Connections Exec Summaries, etc

The organization’s transfer policies and practices create an environment supportive of the mobility of learners.

5C2 Renee

Transfer policies: What transfer policies and practices are in place to facilitate responsiveness to community needs?

Indicator	Example of Evidence
AGEC-A, for liberal arts and other majors	Schedule, Transfer Sheet
AGEC-B, for business majors	Schedule, Transfer Sheet
ABEC-S, for majors with more stringent mathematics and mathematics-bases science requirements	Schedule, Transfer Sheet
Transfer Degrees
Associate of Arts (AA), for liberal arts and other majors	Schedule
Associate of Business (ABUS), for business majors	Schedule
Associate of Science (AS), for majors with more stringent mathematics and mathematics-based science requirements	Schedule

Transfer Programs/Systems

ASU West	Schedule
ASU East	Schedule
NAU	Schedule
University of Arizona	Schedule
Arizona Course Applicability System (CAS)	Website
Department of University and College Relations (UCR)	Website
Arizona Transfer Articulation Support System	Website

Articulation Agreements

Actuarial Science at PVCC and NAU	Schedule, Az Transfer Articulation Office website
Biomed, Health Sciences, Pharmacy, PVCC and Midwestern University	Schedule
Environmental Management (University of Findlay at PVCC)	Schedule
BSW Social Work (PVCC and ASU West)	Schedule
Fine Arts?	Website
Health Care Core	Schedule

Instructional Council (an advisory group)

A variety of disciplines are represented within this group

Website

Instructional Council members for each college are represented

Career Counseling/Career Services

Provides students with career resources and opportunities.	Schedule, Website, Flyer
Within the counseling Division, students may work with a Career Counselor, take Career Classes, or use Computer Career Information Programs.	Flyer
Within the Advising Department, students are provided with information on educational planning, occupational programs, and class scheduling/transfer information.	Flyer
The Career Service Referral Desk helps students look for a job, access the Maricopa Career Network-Job Listings, make employment contacts, find paid internships, and set personal goal plans.	Flyer

Community leaders testify to the usefulness of the organization’s programs of engagement.

5C3 Paula

Community Leaders testify to usefulness: In what ways do community leaders indicate that PVCC is responsive to constituents that depend on it?

Indicator	Example of Evidence
Community listening session	Tape of listening session on 10/9 & 11/9
Community notes and minutes	Mission and minutes from President’s Circle

The organization’s programs of engagement give evidence of building effective bridges among diverse communities.

5C4 Chris

Build bridges among diverse communities: How does PVCC help develop connections among diverse communities and constituencies?

Indicators	Example of Evidence
Disability Resource Center	DRC website, DRC Faculty Handbook, DRC Student Handbook, DRC policies
Center for International Studies	One World Events brochure crossover: 5D-4
Continuing Education	Women Only Workshops, Diversity Seminars scheduled for Spring, 2004, Kids College Class Schedule, Senior College Class Schedule (See 5A-6) crossover: 5A-7; 5D-3
Multicultural Center Initiative	Day of Dialogue flyer crossover: 5C-1
Information and Visitors Center	New Student Roadmap in Spanish
Bridge program	SUCCEED/ACE materials crossover: 5B-3,5; 5C-1,5

The organization participates in partnerships focused on shared educational, economic, and social goals.

5C5 Ivette

Partnerships: What partnerships help PVCC to be responsive to community needs?

The organization’s partnerships and contractual arrangements uphold the organization’s integrity.

Indicator	Example of Evidence
Learning Connections	Mission
PVCC Strategic Issues for 2003-2005	Strategic Issue # 6
Community Partnerships (Nursing)	John C. Lincoln Contract & Self-Study PV Hospital letter of intent ******Refer to Heather Anderson Documents on this partnership******
Service Learning Partnerships **	List of Community Contacts/Partnerships
Presidents Circle	Presidents Circle List
Parent education for prevention Project Partnership	Parent’s Program Grant Information sheet
SUCCEED Program	Program Mission/Vision/ Brochure of program Learning Outcomes *****See section 5A-5
Teacher Connection Program	Brochure · Partnerships with ASU West, PV and Cave Creek school districts
Partnerships with State and local private Universities	Visitation flyers of participating schools List of articulation agreements with institutions of higher ed
Partnerships with Valley Employers	Career Services Brochure Outline of partnership List of some employers
Corporate Employer partnerships **
PV Alumni Association	Recruitment Card Newsletter to members (100 members)
Friends of PVCC	Letters to members
32^nd ST ARTS Festival	Flyer of some programs Theater partnership flyer Desert Ridge Partnership

The organization’s partnerships and contractual arrangements uphold the organization’s integrity.

5C6 Loretta

Contracts uphold integrity: What contracts demonstrate PVCC’s integrity and commitment to responsiveness?

Indicator	Example of Evidence
· Center for Business and Workforce Development o Carl T Hayden VA Medical Center o Academic courses for VA Employees o Money Mngmt Course o Mayo Clinic Scottsdale – Health care in Spanish · Teacher/Counselor Training o Stand-Up Comedy Performance Techniques o Transforming from Teacher to Learning Coach · Small Business Environmental Assistance Program o EAP training City of Phoenix Employees · ED2Go and o Business Training · Senior College · Non Credit Class Schedule · ACT/SAT PSAT Test Prep · Thank You Letter from Constituent	Continuing Education Division
· Contract for Nursing program · Organizational Flow Chart	Nursing Program
	Financial Aid Contracts

Core Component - 5D. Internal and external constituencies value the services the organization provides.

Examples of Evidence:

The organization’s evaluation of services involves the constituencies served.

5D1 Heather

Evaluation of services: How does PVCC evaluate the quality of its services to internal and external constituencies?

Indicator	Example of Evidence
Institutional Effectiveness surveys	Noel-Levitz Survey Supports 5A, 5D, 1D,2C,3C
Evaluation by alumni	Graduates Exit Survey Supports 5A,5D, 1D,2C,3C
Students Services Area evaluation	Learning Support Services Year End Reports (LSS report) Supports 5A, 5D, 1C,
Survey of external constituencies	Continuing Education Evaluation Supports 5A, 5D
Increased assessment among service areas	Learning Support Services Assessment Supports 5A, 5D
Feedback from external constituencies	Learning Connections Evaluation Supports 5A, 5B, 5D, 1D, 2A, 2C, 3B, 3D
Specific Departmental evaluation samples	Academic Advising Survey Supports 5A, 5D, 1D, 2C, 3C
IRTS Evaluations	Helpdesk Surveys Supports 5A, 5D
Perkins Grant Report	Perkins Grant Report (IEP) Supports 5A, 5D
Workforce Development Eval. from ext. community	Evaluations results Supports 5A,5D
Community Partner feedback	Service Learning Evaluations Supports 5A,5D
Survey of internal constituents	All Employee Survey Supports 5A,5D
Survey of internal constituents	Emerging Leaders Program Surveys Supports 5A,5D
Campus Activities and Student Leadership Evaluation	CAS surveys Supports 5A, 5D, 3C, 3D, 1D, 2C

Service programs and student, faculty, and staff volunteer activities are well-received by the communities served.

5D2 Paula

Service Programs: How does PVCC evaluate its service programs to insure that their efforts are well received?

Indicator	Example of Evidence
FA Customer Service Survey	Financial Aid Survey
Student Life Student Surveys	Student Life Survey
Service-Learning Surveys	Fall 02 & Spring 03 Surveys/Rubrics

The organization’s economic and workforce development activities are sought after and valued by civic and business leaders.

5D3 Loretta

Workforce development: What workforce development programs does PVCC provide for internal and external constituencies?

Indicator	Example of Evidence
· Center for Business and Workforce Development o Carl T Hayden VA Medical Center o Academic courses for VA Employees o Money Mngmt Course o Mayo Clinic Scottsdale – Health care in Spanish · Teacher/Counselor Training o Stand-Up Comedy Performance Techniques o Transforming from Teacher to Learning Coach · Small Business Environmental Assistance Program o EAP training City of Phoenix Employees · ED2Go and o Business Training · Senior College · Non Credit Class Schedule · ACT/SAT PSAT Test Prep · Thank You Letter from Constituent · Including Ratings of classes/workshops	Continuing Education Division Workforce Development Program
Training program for Seniors, is no longer in effect. It is now part of AARP	NCOA (National Comm on Aging)
Program is still being created. They would like to have T-Bird Grads working with our students and faculty on International trades.	Thunderbird Partnership

External constituents participate in the organization’s activities and co-curricular programs open to the public.

5D4 Renee

Programs open to the public: What programs does PVCC provide for the public in general?

A. Continuing Education

Senior College	Brochure
Paradise Pumas Kids College	Schedule, Brochure
Test Preparation Workshops	Brochure

B. International Education

International Film Festival	Website
Passport to Global Village	Website

C. Health and Exercise

Wellness Breakout Sessions	Flyer
Senior Fitness	Newsletter

D. Honors Program

Symphony Connections	Brochure
Pizza with Professors	Newsletter, Flyer
Honors Newsletter	Newsletter

E. Athletics Program

Men’s & Women’s Cross-Country	Schedule, Website
Men’s & Women’s Golf
Men’s & Women’s Soccer
Women’s Softball
Men’s & Women’s Tennis
Men’s & Women’s Track & Field

F. Fine Arts

32^nd Street Arts Festival	Brochure, Website
Summer Opera Workshop	Website
Theater

G. Student Life

Wellness Fest

Website, Flyer, Brochure

H. Counseling Division

Procrastination and Time Management	Website
Tips for Improving Your Writing	Website
Reinvent/Re-career, Bridging the Gap to Your Future	Website

I. PTK

Blood Drive	Flyer
Depression Screening	Flyer

J. Astronomy Club

Astronomy (Mars) Observation

Website

The organization’s facilities are available to and used by the community.

5D5 Heather

Community participation: How and to what extent are PVCC’s facilities used by the community?

Indicator	Example of Evidence
Use of Conference rooms and meeting space	Conference room reservations statistics (see LSS report) Supports 5D
Use of college space by vendors for purpose of solicitation	Vendor Reservation statistics (see LSS report) Supports 5D
Use of Fitness Facilities	Extensive use of Fitness Center by community members (ex. Silver Sneakers) Outdoor recreation trail (utilized prior to 2000? In process to be re-constructed) Track, Tennis, Basketball and Racquetball courts Supports 5D
Use of Athletic Facilities	Contracts for use by: Pole Vault/Track Club AZ Tennis Association Youth Development Camp (tennis) Horizon High School (Soccer practice fields) Scottsdale Christian High School (track) Supports 5D
Use of Fine Arts Facilities	Programs documenting use of Theater and Art Studio by community groups Supports 5D
Use of Continuing Education resources	Schedule and text Supports 5A, 5B, 5C, 5D, 3C, 1D, 2C
Use of college facilities by community for misc. counseling services	Depression Screening Supports 5B, 5C, 5D, 3C, 4B
Use of college facilities by community for misc. student activities	Blood Drive, Wellness Fair, Mammogram Supports 5B, 5C, 5D

The organization provides programs to meet the continuing education needs of licensed professionals in its community.

5D6 Lori

Continuing education needs of licensed professionals: How does PVCC provide continuing education programs for licensed professionals?

Indicator: Faculty/Staff w/ Professional Licenses, Certifications, and/or Credentials	Example of Evidence
Each policy group (MAT, Faculty, PSA, M&O, Adjunct)	Employee Group Handbooks stating professional growth guidelines and available MCCD funding.
Employee Development / Learning Sessions (EOL @ PVCC & MCCD)	Employee & Organizational Learning Stipends for faculty and staff to attend campus workshops/learning sessions; EOL Budget and example of learning sessions (e.g. EOL Learning Session Week Brochure, Summer ’03 Technology Training Week flyer)
Faculty Summer Projects	Faculty Summer Project Guidelines
Tuition Waivers (MCCD & educational institutions outside of MCCD)	Employee Group Handbooks stating tuition reimbursement guidelines
Sabbaticals	Residential Faculty Handbook

Courses & degree/certificate programs on campus.	PVCC Catalog and Schedule of Classes Teaching Healing Meditation & Stress Management Certificate Nutrition for Complementary Health Certificate (development in progress) Fire Science / Emergency Medical Technician (EMT) · AED · CPR (also offered separately to PVCC staff and community through the Health & Exercise Science Division) Technology Training
Faculty Exchange Program	Faculty Exchange Program Guidelines
The Center for International Studies (International & Business Programs)
Faculty in Progress Program (FIPP)	Faculty in Progress Program (FIPP) (Web Site???)
Creative Pathways	Creative Pathways Brochure
Salary & Benefits	CFS year end reports and summaries and Employee Group Handbooks One year leave of absence Academic / nonacademic advancement
Scholarships & Grants	Grants and Corporate Development Office 2004 Calendar and Distribution Lists
Resources for Professional Growth/Cont. Ed. Library	General allocations to divisions Carls Perkins Funds (occupational programs)
Division allocations to resources	Division Budgets as shown on CFS and Web Financials
Professional Affiliation Annual Membership Dues and Fees for Licenses/Credentials (if required for Program Directors) 1. Nursing 2. Dietetic Technology 3. EMT	Allied Health Budget on CFS??) Allied Health Budget Request (and Purchase Order on CFS) of Payment of American Dietetic Association Dues and Dietetic Registration Fees.
Student / Community Academic / Occupational Courses, Degree & Certificate Programs (offered for credit); note that many professionals may obtain cont. ed. in another area to enhance their current career and/or increase their chances for employment in the health care field.	PVCC Catalog and Schedule of Classes, Individual Program Brochures Dietetic Technology Program Nursing Program (CNA, RN) Fire Science / EMT Early Childhood Education Hazardous Materials Technology (not sure if it will be still in place by site visit date??) Microsoft Networking Technology The Center for International Studies Real Estate Courses
Non Credit (NC500) Courses Continuing Education & Workforce Development Department Traditional Classroom Delivery On-Line 3. Internships	1. Continuing Education Department Schedule, Flyer for Stand-up Comedy Series for Real Estate Professionals Center for Business and Workforce Development On-line Schedule and flyers (e.g. courses which provide Continuing Education Units (CEU’s) for Certified Public Accountants (CPAs), CEU courses for medical and dental professionals through a partnership with ArcMesa) 3. Evidence: PVCC catalog and Schedule of Classes, Syllabus and enrollment data for CWE198, Dietetic Technology Program Brochure and Practicum Course Guidelines) a. College Work Experience (CWE) classes b. Dietetic Technology Practicum Courses Programs / Events
MCCD Honor’s Forums	Honor’s Program Booklet
Faculty Convocation Presentations	All-Faculty Convocation Announcement/Invitation