Note 13 for E-Commerce
Watch & Read:
Wikipedia's Definition of Cutomer Relationship Management
Review the following:
CIO's CRM Research
Darwin's Guide to CRM
Terms you need to Lookup:
CRM, XML, XSL, Schema
Homework:
You should be reading Chapter 12 in Everything Online Business Book
Work on your Final Project
Reminder: Post your articles on Blackboard under the Weekly Articles on the Discussion Board Section.
Final Step:
Review in your mind everything we covered in class and remember to cover it again before you go to bed so your mind to process this information while you sleep.